Before bringing your new kitten home, have
a kitten contract to be agreed upon and signed. The contract describes the rights and
responsibilities of both the cattery and the new owner. You can read
an example of our contract. It's only a sample, so some details will vary
with your unique situation.
our sample contract & health guarantee.
We encourage you to compare our contract to
those from other breeders. We believe our contract has one of the best
health guarantees you will find. We're one of the few catteries with a
money-back guarantee in case your kitten is found to be unhealthy by a
veterinarian within 72 hours. We also guarantee our cats against
serious congenital disease and defects for two years.
What's in our Health Guarantee?
First of all, the term "health guarantee"
isn't quite proper. Nobody can guarantee that anything living
won't get sick, whether cats, dogs, or even humans. So think of it as
a health warranty. You're spending time locating a beautiful
pedigree Bengal cat, and you'll invest time, care, money, and love in your
new companion. You deserve a reasonable degree or protection!
At Pixel Perfect Cats, our health guarantee
consists of two parts:
Part 1 protects you from receiving a
sick kitten. You must have your kitten examined by a licensed
veterinarian within 72 hours of leaving our care. If your veterinarian
determines that the kitten is ill and/or unfit for sale, you may return the
kitten and we'll refund the full sale price.
A few important details: First, we
require an original written statement from your veterinarian. Second,
we won't reimburse for veterinary fees. Third, kitten shipping fees
are not refundable, but if you paid to have your kitten shipped then we'll
pay to have it shipped back.
Finally, we adhere strictly to the 72 hour time limit.
We understand that vet offices are closed on weekends and holidays, but
viruses don't respect office hours! If we extend the limit, we could
end up responsible for diseases a kitten encountered after leaving
Part 2 protects you over the long term
from genetic defects and congenital diseases. If your kitten or cat is
diagnosed with a serious genetic defect or congenital disease before 2 years
of age, we will provide you with a replacement kitten. Depending on
the specific condition, we will work with you to decide who can best care
for the sick cat.
Examples of conditions that would entitle you
to a replacement kitten include life-threatening heart conditions and
degenerative nerve disorders. In other words, conditions that effect
longevity or quality of life.
Examples of conditions that wouldn't qualify
for replacement are innocent heart murmurs or allergies. In other
words, conditions that an otherwise healthy cat can live with and be happy.
In general, we would accept a veterinarian's
opinion of what constitutes a serious defect, but we may require a
second opinion (which would be obtained at our expense.)